Ordering FAQ

Hi there! Here’s a handy-dandy list of things you might want to know about ordering from me.

Unique Items

    • Most, but not all, of my items are one of a kind [OOAK] and when they’re bought, that’s it. That being said, I might be able to make a similar item. If you see the ability to backorder on an item, that means that option is available!
    • In regards to backorders, all Arcanity crystal necklaces will be unique. You may backorder a similar one, but every stone is different. I will do my best to replicate the original, but I’m working with Nature, and Nature likes uniqueness. Good news is that your necklace will be unique to you!
    • Items purchased from this site, either directly through me or via my Etsy shop, are guaranteed to have been created by Three Ravens Studio, unless specified otherwise directly in the listing.

   Payment

    • I sell online via Etsy, and also here on my website for certain items. On Etsy, you can pay via Paypal or Direct Checkout; here on my website, I take Paypal. You are able to use your debit or credit card via Paypal, if you prefer.
    • If you purchase in person, you may pay with cash or credit card via Square. I’m not a fan of checks for reasons I’m sure you can understand.
    • If your order is being purchased and/or delivered in the State of Maryland, I have to charge you 6% sales tax. Sorry, that’s the law!

Shipping

    • On this website, all items are shipped Priority mail in the US, to protect your delicate items. Outside of the US, I use First Class International. I use USPS First Class or Priority mail on Etsy, depending on weight and cost. I use tracking numbers whenever possible. If you need a different option, let me know and we’ll work together.
    • If you are unsatisfied for any reason with your purchase, please send me an email and we’ll talk it out. I aim to keep my customers happy!

 

Regarding SpinOlution Spinning Wheels:
Wheels and accessories are shipped directly from the SpinOlution headquarters on the US West Coast. Prices include shipping in the lower 48 states of the US unless specified. [generally, wheels include shipping, accessories do not.] All spinning wheels have a 30-day money back guarantee and 1-year limited warranty. If you are outside the US and would like to order a SpinOlution product, please contact me directly so that I can calculate accurate shipping for your order and then invoice you directly!

Is there anything else you think I’ve missed? Please feel free to drop me an email and we’ll chat!

CONTACT:
Email: info@threeravens-dot-net

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